1. What is responsible gaming and why does it matter?
At Jeetba, responsible gaming means more than just following rules — it's a way of life. We believe online gaming is truly enjoyable only when it's controlled, mindful, and kept in balance. Millions of players in Bangladesh use gaming as a form of entertainment — and that's exactly what it should be. But sometimes, what starts as entertainment can become a habit that leads to real problems.
Jeetba's responsible gaming policy is built to help every player understand their own limits, step back when needed, and find support whenever it matters. Your wellbeing means far more to us than your entertainment.
2. Age Verification & 18+ Policy
Jeetba strictly prohibits anyone under 18 from accessing the platform. Every new account goes through our KYC (Know Your Customer) process to verify age. We rigorously enforce the following:
- Age is verified using a national ID card or passport at the time of registration.
- Suspicious accounts may be asked to complete additional verification at any time.
- Accounts created on behalf of minors will be closed immediately.
- Parents are encouraged to enable parental controls on their devices.
3. Set Your Gaming Limits
Jeetba puts you in full control of your own gaming experience. On our platform, you can easily set the following limits:
| Limit Type | Description | Available Hours |
|---|---|---|
| Daily Deposit Limit | Set the maximum amount of BDT you wish to deposit each day | Instant |
| Weekly Betting Limit | Control your total wagering amount for the week | 24 Hours |
| Monthly Loss Limit | Set the maximum loss you're willing to accept in a month | 72 Hours |
| Session Time Limit | Set a time limit for how long you play in a single session | Instant |
| Cooling-Off Period | Block account access for specific days | 1–30 Days |
There is a waiting period before limits can be increased or changed, preventing impulsive decisions made in the heat of the moment. This is for your own protection.
4. Self-Exclusion Feature
If you feel you're losing control of your gaming, use Jeetba's self-exclusion feature. It's a powerful tool that helps you stay protected.
Go to Account Settings
After logging in, find the self-exclusion option under the "Responsible Gaming" section.
Select Duration
7 days, 1 month, 3 months, 6 months, or permanently — choose the option that works best for you.
Confirm
Once self-exclusion is activated, your account cannot be reopened before the specified period ends.
Get Support
Our support team is ready to assist you throughout your self-exclusion period.
5. Recognising the Signs of Problem Gaming
Gaming addiction develops gradually and is often hard to recognize on your own. Watch out for these warning signs:
- Spending more BDT on gaming than your budget allows.
- Placing larger bets to chase your losses.
- Unable to stop gaming, even when you want to.
- Hiding your gaming activity from family and friends.
- Feeling restless or irritable when you're not gaming.
- Neglecting work, studies, or relationships.
- Taking out loans or dipping into savings to fund gaming.
- Your sleep or eating habits are being disrupted because of gaming.
If you notice two or more of the signs above, contact our support team immediately or activate self-exclusion.
If someone you know is showing these signs, contact us to help them.
6. Practical Tips for Safe Gaming
Follow these simple habits for responsible gaming at Jeetba:
- Set your budget in advance: Before you start playing, decide how much you're willing to spend — and stick to it.
- Set a time limit: Don't game beyond a set daily time limit. Use an alarm or timer to stay on track.
- Take regular breaks: Take at least a 15-minute break every hour.
- Don't make decisions driven by emotion: Don't place large bets out of anger or frustration after a loss.
- Keep wins in perspective: Don't get carried away by a big win — your next bet may not deliver the same result.
- Make time for other activities: Family, friends, hobbies — keep your life fulfilling beyond gaming.
- Don't play under the influence: Substances impair your judgment and increase the risk of poor decision-making.
- View your gaming logs: Review your account history on Jeetba — take a moment to assess yourself.
7. Support & Counselling
You don't have to face a gaming problem alone. Jeetba's support team and the organizations below are here to help:
- Jeetba Live Chat Support: Chat with our trained support team in Bengali, 24 hours a day, 7 days a week.
- Email Support: Email us at [email protected] — we'll get back to you within 24 hours.
- National Mental Health Helpline: Cognitive therapy and counselling services are available in Bangladesh.
- Family Support: Talk openly with your family — it's the most important step toward recovery.
Emergency Support: If you're facing a gaming crisis, contact our live chat immediately — available 24/7.
18+ Only: All games and betting features on Jeetba are for adults only.