1. Introduction
Your privacy is our top priority at Jeetba. This Privacy Policy ("Policy") explains how we collect your personal data, why we collect it, where it is stored, and how we keep it secure.
By visiting the Jeetba platform, creating an account, or using any of our services, you agree to this Privacy Policy. We want you to use Jeetba with complete peace of mind — your data is fully secure with us.
This policy is written in English to ensure our users can easily understand it. If you have any questions, please reach out to our support team.
2. What Data We Collect
We collect various types of data while you use the Jeetba platform. This information is used to provide you with a better experience:
| Type of Data | Example | Purpose |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | KYC Verification |
| Contact Information | Mobile number, email address | Account Management & Notifications |
| Financial Information | BKash/Nagad number, transaction history | Payment Processing |
| Device Information | IP address, browser type, device ID | Security & Fraud Prevention |
| Usage Data | Game history, login times, page visits | Service Improvement & Personalized Experience |
We collect only the data necessary to provide our services. No unnecessary data is collected.
3. Purpose of Data Use
Jeetba uses the data it collects for the following purposes:
- To create, manage, and secure your account.
- To process deposits, withdrawals, and other financial transactions.
- To complete KYC (Know Your Customer) verification.
- To send bonuses, promotions, and personalized offers.
- To maintain platform security and prevent fraudulent activity.
- To fulfill legal obligations and resolve disputes.
- To improve our services and develop new features.
- To provide 24/7 Bengali customer support.
4. Cookies & Tracking Technologies
Jeetba uses cookies and similar technologies on its website and app to enhance your browsing experience and keep you logged in.
- Essential Cookies: These are essential for the platform to function properly. Disabling them may prevent Jeetba from working as intended.
- Functional Cookies: Used to remember your preferences, such as language and theme.
- Analytics Cookies: Used to analyze which pages receive the most visits and how users navigate the platform.
- Security Cookies: Helps detect suspicious logins and fraudulent activity.
You can manage cookies through your browser settings, though some features may become limited as a result.
5. Data Sharing & Third Parties
Jeetba never sells your personal data. It may be shared only in the limited circumstances below:
- Payment Processors: To process transactions through payment gateways such as bKash, Nagad, and Rocket.
- Legal Authorities: When required by court order, government directive, or legal obligation.
- Fraud Prevention: To relevant authorities in investigations involving money laundering or other illegal activities.
- Technology Partners: With trusted technology providers who maintain strict privacy policies of their own, in order to uphold our service standards.
6. Data Protection Measures
Jeetba follows industry-leading standards to protect your data. Our security measures include:
- SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted.
- Two-Factor Authentication (2FA): Adds an extra layer of security to your account.
- Data Masking: Sensitive information such as passwords is always stored in hashed form.
- Regular Security Audits: Third-party experts conduct regular audits of our systems.
- Firewall & Intrusion Detection: Detects and prevents unauthorized access.
- Limited Access Policy: Only authorized personnel are permitted to access specific data.
That said, no digital system is 100% impenetrable. We strongly encourage you to keep your password strong and never share it with anyone.
7. Data Retention Period
Jeetba does not retain your data indefinitely. Retention periods by data type are listed below:
- Account Information: For the duration of the active account and up to 5 years after closure.
- Financial Transaction Records: Retained for up to 7 years to meet legal requirements.
- KYC Documents: 5 years after account closure.
- Cookies & Browsing Data: Up to 1 year.
- Support Chat Log: Up to 3 years.
Once the retention period expires, your data is securely deleted or anonymized.
8. Your Rights
As a Jeetba user, you have the following rights over your personal data:
- Right to Know: You can find out what data we hold about you.
- Right to Rectification: You may request that inaccurate or outdated information be corrected.
- Right to Erasure: Under certain conditions, you may request that your data be deleted.
- Right to Restrict Processing: You may request that the use of your data be restricted under certain circumstances.
- Right to Portability: You may request a copy of your data in a specified format.
- Right to Object: You may object to the use of your data for specific purposes.
Contact our support team to exercise any of these rights. We will do our best to respond within 30 business days.
9. Minor's Privacy
Jeetba strictly prohibits access by anyone under 18. We do not knowingly collect any data from minors.
If we become aware that a minor has registered an account on our platform, that account will be immediately closed and all associated data will be permanently deleted.
A note for parents: use parental controls to restrict your child's access to Jeetba on their device.
10. Privacy Policy Updates
Jeetba may update this Privacy Policy when necessary. If changes are made:
- The last updated date at the top of this page will be revised accordingly.
- For significant changes, an SMS or in-app notification will be sent to your registered number.
- Continued use of the platform after any changes will be considered acceptance of the updated policy.
We recommend revisiting this page regularly to stay informed about the latest updates.
11. Contact Us
For any privacy-related questions, requests, or complaints, please get in touch with us:
- Email: [email protected]
- Support Hours: 24 Hours / 7 Days
- Language: Bengali & English
We aim to respond to your message within 24–48 hours.
SSL Secured: All your data at Jeetba is secured with 256-bit SSL encryption.
18+ Only: Jeetba's services are for adults only.